Crafting Scalable, High-Impact SaaS Experiences
I specialize in designing SaaS experiences that balance clarity, capability, and conversion.
With over a decade of experience across enterprise platforms, I’ve helped transform high-complexity products into intuitive interfaces that accelerate user adoption and drive real business growth.
At Genesys and Interactive Intelligence, I led cross-functional design efforts on mission-critical B2B and B2C tools—improving usability, streamlining onboarding, and scaling design systems to support global product rollouts. These efforts contributed directly to customer satisfaction, platform growth, and ultimately a $1.4B acquisition.
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Whether leading a team or contributing hands-on, my approach is rooted in strategic design thinking, product collaboration, and user insight—turning complex workflows into simple, elegant solutions that scale with your business.
Featured example
As Lead Product Designer at Genesys, I was tasked with shaping the visual and functional identity of an all-in-one SaaS contact center platform. My work merged intuitive interaction design with brand storytelling—transforming a complex product suite into a seamless user experience that ultimately helped drive a $1.4B acquisition.
